Last Updated: July 10, 2026
Welcome to WAPP, a Multi-Tenant SaaS platform owned and operated by Thewapp Pvt Ltd ("Company", "We", "Us", or "Our"). By registering for, accessing, or using our software application, website, and API infrastructure (collectively, the "Service"), you ("Client", "User", "You") agree to be bound by these Terms and Conditions.
1. Scope of Service & BYOA Model
- Bring-Your-Own-Account (BYOA): WAPP operates strictly as a software automation and management layer. You must provide, link, and maintain your own WhatsApp Business Accounts (WABA) and Meta Business Profiles to utilize the Service.
- Third-Party Dependency: Our Service interfaces directly with Meta Platforms Inc. We do not control Meta's core infrastructure, API updates, policies, or network uptime. We are not liable for any service interruptions, delays, or feature deprecations caused directly by Meta.
2. Account Security & Meta Compliance
- Policy Adherence: You must strictly comply with the WhatsApp Business Policy and WhatsApp Commerce Policy at all times.
- Account Bans: If Meta suspends or terminates your WhatsApp number or WABA due to spamming, policy violations, or user reports, Thewapp Pvt Ltd is not responsible. Account bans by Meta do not entitle you to any software subscription refunds.
- Credentials: You are solely responsible for safeguarding your WAPP account credentials and Meta API access tokens.
3. Fees, Meta Billing & Payments
- SaaS Subscription: You agree to pay the subscription fees for using the WAPP software platform based on your chosen pricing tier. All SaaS subscription fees are non-refundable.
- Direct Meta Charges: You are entirely responsible for paying Meta directly for all conversation-based messaging fees (Marketing, Utility, Authentication, and Service conversations) accrued via your linked account configuration.
4. Anti-Spam & Fair Use Policy
- Prohibited Content: You explicitly agree not to use WAPP to transmit unsolicited bulk messages (spam), adult content, gambling promotions, fraudulent schemes, or any material violating Indian cyber laws under the Information Technology Act.
- Account Suspension: We reserve the right to immediately suspend or terminate your WAPP account without notice if our administrators detect systematic system abuse or high-volume messaging that threatens our system infrastructure, server health, or network stability.
5. Service Availability & Service Level Agreement (SLA)
- Uptime Commitment: Thewapp Pvt Ltd targets a 99.9% Uptime availability for the WAPP dashboard, core application layers, and outgoing webhook relays during any calendar month.
- SLA Calculation: Uptime calculation excludes scheduled maintenance windows (notified 24 hours in advance), Force Majeure events, internet service provider failures, and global or regional outages originating directly from Meta's WhatsApp Business API infrastructure.
- Service Credits: If platform uptime drops below the committed threshold in any billing month, the Client may request a Service Credit applied to their next billing cycle:
- 99.0% – 99.8% Uptime: 10% credit of the monthly software subscription fee.
- 95.0% – 98.9% Uptime: 25% credit of the monthly software subscription fee.
- Below 95.0% Uptime: 50% credit of the monthly software subscription fee.
- Claim Window: To receive a credit, the Client must lodge a technical ticket at billing@thewapp.com within seven (7) business days from the end of the month in which the downtime occurred. Service credits are non-refundable and cannot be exchanged for cash.
6. Limitation of Liability
To the maximum extent permitted by law, Thewapp Pvt Ltd shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, business disruption, or reputation, arising from your use or inability to use the WhatsApp API infrastructure.